Garage Management System

Customer Journey: John’s Hassle-Free Car Maintenance Experience

The car maintenance process was straightforward and convenient. The first step was checking the service center’s opening hours. Next, the car was inspected, and the estimated cost was provided through an app. Once the estimate was approved, the progress of the work was tracked, and the inspection was carried out online. When the repairs were complete, the car was ready for pickup. Payment was made online, and the gate pass was received by 6 PM.

8:30 AM: John wakes up and curious about his car’s upkeep, he checks the service center’s OPENING HOURS

9:00 AM: Ready to start the day, John drives his car to the SERVICE CENTER, anticipating routine maintenance.

9:30 AM: A mechanic quickly INSPECTS John’s car, checking its overall condition.

10:00 AM: John receives a COST ESTIMATE through a Garage App, offering a transparent breakdown of the service expenses.

11:00 AM: John gets a copy of JOBCARD in the mobile app for approval

12:00 PM: The Service team sent a MESSAGE to him that the car will be ready by 6 PM.

2:00 PM: The Garage Master lets John TRACK his CAR live, showing ongoing Maintenance Activities.

3:00 PM: The App lets John VIRTUALLY INSPECT his car’s condition, Ensuring that all necessary tasks have been performed satisfactorily.

5:00 PM: John gets a message that the car is in WASHBAY and ready to be picked up.

5:45 PM: John makes an ONLINE PAYMENT through a mobile App and on successful payment, Gatepass is issued

6:00 PM: John arrives at the garage, securing both the GATE PASS and his car key.

This story shows how the Garage System keeps things easy and straightforward for John during his car service.